RETURNS
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We want you to be completely satisfied with your purchase, so we offer 60 day returns on your purchase. If for any reason your order is not as you expected, you may return your purchase for an exchange or a store credit, when it is returned in saleable condition with tags still attached, and in ...
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STEP 1 Follow this link to our Return Centre and enter your order number, email address or phone number and select Find My Order. If you are returning a gift, please select the gift option. You will need to add the same order information as above along with your own contact details. If you don’t ...
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I ordered the wrong size or style
If you placed an order and you accidentally ordered the incorrect size, changed your mind on a style, or entered the wrong shipping address, we are more than happy to cancel and refund your order as long as the order has not shipped. Please email online@akubra.com.au with your order number and y... -
I put the wrong address on my order
If you placed an order and you accidentally entered the wrong shipping address, please email online@akubra.com.au with your order number and your request as soon as possible, and we will get back to you between business hours (Monday - Friday: 8:30am – 5:00pm). Although we cannot guarantee that ...