RETURNS

  • 60 Day Return Policy

    We offer 60 day returns on your purchase. If for any reason your order is not as you expected, you may refund your purchase to the original payment method, when it is returned in saleable condition with tags still attached, and in accordance with the points below: All items must be returned wit...
  • How do I return an item

    It is a simple process to return a hat, belt or bag. Just head to https://akubra.returnscenter.com/ and follow the prompts beginning with the order number and email address associated with the order. You will then be asked to choose the item from your order you want to return. Then you will be ...
  • I ordered the wrong size or style

    If you placed an order and you accidentally ordered the incorrect size, changed your mind on a style, or entered the wrong shipping address, we are more than happy to cancel and refund your order as long as the order has not shipped. Please email online@akubra.com.au  with your order number and y...
  • I put the wrong address on my order

    If you placed an order and you accidentally entered the wrong shipping address, please email online@akubra.com.au  with your order number and your request as soon as possible, and we will get back to you between business hours (Monday - Friday: 8:30am – 5:00pm). Although we cannot guarantee that ...