I put the wrong address on my order

If you placed an order and you accidentally entered the wrong shipping address, please email online@akubra.com.au  with your order number and your request as soon as possible, and we will get back to you between business hours (Monday - Friday: 8:30am – 5:00pm).
Although we cannot guarantee that all requests can be fulfilled, we will attempt to rectify the address as long as your order has not begun the shipping process.

If the order has been shipped, and is being sent to the incorrect shipping address, it is your responsibility to retrieve the package from the address it is being shipped to. You can also reach out to Australia Post and see if they are able to redirect or return your package to sender.

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