How do I return an item

It is a simple process to return a hat, belt or bag.

Just head to https://akubra.returnscenter.com/ and follow the prompts beginning with the order number and email address associated with the order.

  1. You will then be asked to choose the item from your order you want to return.
  2. Then you will be asked the reason - Size, Incorrect Item Received or Other, if needed there is a space for notes and images.
  3. We only offer refunds to original payment or gift card (if the item was a gift). This is due to overwhelming demand which can result in items selling out very quickly.
  4. The final step is to hit Submit on the Shipping page.

Your request will be approved at which time you will receive an email notification with shipping information.

When using Australia Post to send the item back, make sure to obtain a tracking number - this can be entered https://akubra.returnscenter.com/ to allow you to track the return.

Once the return item has been received the refund is processed within 5 working days. It may take up to 10 days to show in your account depending on your financial institution.

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