How do I return an item

STEP 1
Follow this link to our Return Centre and enter your order number, email address or phone number and select Find My Order.
If you are returning a gift, please select the gift option. You will need to add the same order information as above along with your own contact details. If you don’t know the order number you can contact the online team and they will be able to assist you online@akubra.com.au

STEP 2
Select the item to return and one of the outcomes:
Exchange for the same item, a different item, or a store credit.

STEP 3
Continue following the prompts and confirm the return request.
Check the box agreeing to the T’s & C’s.

STEP 4
You will either:
Be invoiced for the return shipping (and receive an invoice with a link to pay via the Akubra checkout page),
OR if you have requested a store credit OR are purchasing an item of a lesser value, the return shipping fee will be deducted from the existing credit.
The shipping fees are $25 for a hat or bag and $15 for accessory items.
Once paid you will receive an email with a link to the Australia Post label to download.

STEP 5
Print the label and affix it to the return parcel.
Ensure all old labelling (including any barcodes) are removed from the outside of the parcel – failure to do this may result in the parcel being scanned and returned to you.

Please make sure that you include the following contact information with the return items:

·       Full Name
·       Order Number / RMA Number
·       Email Address
·       Contact Phone Number

Please include the RMA # on the outside of the parcel.

STEP 6
Take your parcel to any Post Office for shipment. Your receipt will contain the return tracking details.

STEP 7
We will update you via email on the progress of your return.

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